Knowledge, Learning, and
Customer Experience Design

Drive engagement, increase performance, and support business goals.

Julie wears glasses and a black top with geometric cutouts, standing in front of a row of trees and grass. She is smiling and looking right at the camera.

Hi I’m Julie (JD) Gillespie.

I have 10 years of combined experience, an MBA in Information Systems and Knowledge Management, and certifications in Instructional Design, eLearning Development, Training, and Customer Success.

I work with you and your teams to:

  • Analyze your organizational knowledge and information workflows

  • Ideate solutions to leverage knowledge for competitive advantage

  • Identify training opportunities to support performance goals

  • Implement sustainable practices to achieve business objectives

A comprehensive approach to strategy and design…

  • Knowledge artifact analysis and gap identification

  • Knowledge sharing and retention strategies

  • Knowledge repository development and administration

Knowledge Management

  • Learning experience design

  • Customer journeys and engagement

  • Training and learning facilitation

  • Learning strategy development

Instructional Design

  • Course authoring

  • Graphic design

  • Video recording and editing

  • Accessibility compliance

eLearning Development

Project Management

  • Project implementation

  • Capacity planning

  • LMS management and integration

  • Stakeholder Management

“Julie’s broad range of design and development skills rescued several of our projects. As the Lead Designer, I appreciated that I could give her a variety of assignments and receive top-quality results--whether writing, graphics, animation, eLearning, or even narration!”

— Steve Brooks, Senior Instructional Designer at Public Partnerships (PPL)

“Julie Gillespie is one of the best instructional designers I have worked with! She is conscientious and full of great ideas and suggestions. Her recommendations made the training that could have easily been extremely boring engaging and worthy of advertising. I’m blessed to have found her and to be working with her, not only on some client projects, but also on my own business!”

— Julie Noonan, Founder & CEO of Julie Noonan Consulting LLC

Together, we can develop strategies and design solutions that…

Drive Engagement

Build learning experiences that cultivate organizational knowledge and journeys that are truly customer-centric.

“Companies that focus on customer experience have 1.5 times as many engaged employees as do customer experience laggards.” - Bruce Temkin 

Increase Performance

Empower your employees and customers with the strategic information and resources they need to be successful.

“74% of organizations estimate that effective knowledge management disciplines increase company productivity by 10-40 percent.” - TSIA

Support Business Goals

Design goal-oriented and result-driven solutions that are sustainable and consider the entire business ecosystem.

“80% of customers say the experiences provided by a company are as important to them as its products and services.” - SalesForce

If you're ready to turn your organizational knowledge into a competitive advantage, book a chat; let’s see if I can help.